Our Policies & Procedures
Company Name: & The Bear
Registered Proprietor: Kate Cooper-Gers
Company Address: 15 New Earswick Street, Stockton-on-Tees, TS19 8EU
Company Contact Number: 07702578009
Company E-mail: Andthebear@outlook.com
VAT Registration Number: 348 0918 81
Here at & The Bear we make children's day clothing. Our ambition is to make homemade, colourful and unique clothing available to everyone at an affordable price. We spend hours scouring the web to find fabrics which make our clothing that little bit more individual. Orders are available upon request and our age range is from Newborn up to 10 years old. We are based in Stockton-On-Tees in the North East of the UK and currently only sell to the UK.
We understand that you may occasionally wish to return your purchases and we're happy to help you with the process.
We do not accept:
- Products damaged by misuse or showing signs of wear.
- Products that have been used or altered.
Please also return the item(s) in their original packaging, within 14 days of delivery.
Returning an order
You have 14 days from receiving your order to return. You can return your products in two easy ways.
I. Return to our Business premises
Place your products in their original delivery packaging, Email us to email@example.com, send us a message to our Facebook or Instagram or text/call our number 07702578009 to request a return. Arrange a convenient time and day that suits both parties and return product to our address & The Bear, 15 New Earswick Street, Stockton-On-Tees, TS19 8EU.
After we check your returned product, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. Alternatively we offer a refunds to your PayPal or Bank account or a Credit Note that you can spend at a later date.
II. Request a return online
Email us to firstname.lastname@example.org, send us a message to our Facebook or Instagram or text/call our number 07702578009 to request a return.
You will be liable to pay for return postage until item is received by us. When we receive the item(s) back only then you will be refunded for the postage costs.
Wrap and seal your products in their original packaging and post it back to us, sending us proof of postage.
We’ll check your returned product and process your refund to your bank account or PayPal account within 1-14 days.
Making a Purchase with & The Bear
Make an order via email to email@example.com, via Facebook or Instagram direct messenger or call/text us on 07702578009. We will confirm the request is available by checking the fabrics are in stock and that we are able to fulfil your request. Before payment is made, we will confirm everything is correct and that you are happy with everything. Following this we will give you’re a price break down and discuss delivery options. We offer a collection service from our premises, local delivery or post via Royal Mail.
Orders will not be fully processed until payment is received.
We accept payments via Bank Transfer, PayPal or Cash.
Our delivery options are as follow local delivery within 5 miles of our business address is a standard £1.50, Postal Orders sent via Royal Mail on a Wednesday are charged at a rate of £3 or you can collect directly from our premises for free.
You will be emailed an invoice with 48 hours of purchase.
Turnaround time will be given once payment is received and order is processed. If for any reason we cannot fulfil the order within the quoted turnaround time we will contact you to discuss alternative arrangements.
Your right to cancel an order
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 day period runs from when you get the last item.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
Safety of our Garments and Regulations Homemade Clothing must follow
There are a number of relevant regulations that handmade clothing must adhere to.
Small handmade businesses are still classed as a manufacturer and need to comply with the relevant guidelines that the larger companies comply with.
The regulations relevant to children’s clothing are:
The General Product Safety Regulations 2005 - covering ALL products
PD CEN/TR 16792:2014 Safety of children's clothing - Recommendations for the design and manufacture of children's clothing - Mechanical safety
The Nightwear (Safety) Regulations 1985
Let’s look at them in a little more detail:
General Product Safety Regulations 2005
A "safe product” is any product which under normal or reasonably foreseeable conditions of use presents no risk or only the minimum risk compatible with the product’s use and which is consistent with a high level of protection for consumers.
This regulation covers all products that are made and intended to be sold to consumers. It also covers the products packaging and labelling.
General safety things to consider when making children’s clothing might include:
Fabric – Make sure there are no holes or imperfections that would effect the safety of the fabric.
Thread – don’t have any loose threads in any garments. Take time to make sure these are timed and finished properly.
Poppers/Snaps – that they are not used on uneven fabric thicknesses. This is so they do not come loose easily.
2. Mechanical Safety in Children's Clothing
When designing children’s clothing, it is essential to take into consideration the behaviour of children, whose need for exploration and challenge drives them to use items in new and different ways. One common factor children share is that they are unaware of cause and effect and are therefore substantially less cautious than adults in relation to hazards.
The EU standard CEN/TR 16792:2014 – Recommendations for the Design and Manufacture of Children’s Clothing, which was introduced in 2014, covers the mechanical aspect of kids clothes.
It covers risks associated with penile zipper entrapment, injuries from sharp objects, chocking and suffocation. It also gives information on testing the strength of other fastenings – buttons, snaps etc.
3. The Nightwear Safety Regulations 1985
In brief, it prohibits the sale of children’s nightwear - nightdresses, nightshirts, dressing gowns, and bath robes and other similar garments - that do not meet the strict flammability requirements.
It does not apply to pyjamas but it worth noting that any item of one piece clothing with legs made for babies under 6 months is classed as pyjamas.
It also covers garments made with stretch fabrics that might be worn as pyjamas. with this is mind I label everything I make as if it might be used as nightwear.
Labels MUST include KEEP AWAY FROM FIRE in red, 10pt ariel font in a permanent sewn in label.
We ensure that all our fabrics meet the fire safety requirements set out by the UK Nightwear (Safety) Regulations. Although our products are not designed or made to be sleepwear our products must meet the regulation set out in the Nightwear (Safety) Regulations 1985, which makes it an offence to supply some children's nightwear unless the fabric has been treated so that it conforms, after washing, to the flammability performance requirements of British Standard BS 5722: Specification for flammability performance of fabrics and fabric assemblies used in sleepwear.
Children's 'nightwear' means anything designed for wear by, and that would normally be worn by, a person under the age of 13 years, except:
night dresses with a chest measurement of more than 91 cm or a length of more than 122 cm
Children's nightwear must comply with the flammability performance requirements of BS 5722, except the following items:
garments for babies up to three months old, with a chest measurement of 53 cm or less
How Is & The Bear Clothing Safe?
Fabric – I use only fabric that is GOTS (Global Organic Textile Standard) or Oeko-Tex Certified. This means that it has been tested for harmful chemicals and is safe for babies.
Thread – The thread I use to sew up your garments is polyester Oeko-Tex certified thread. Again, this makes sure that the thread does not contain harmful chemical or dyes.
Machinery – I use good quality machines that are regularly serviced. If a needle breaks when sewing I unpick that seam and start again.
Processes – I use sewing clips, not pins, to eliminate the risk of pins being left in a garment.
Labelling – I make sure that all the clothing I sell is labelled with KEEP AWAY FROM FIRE.
Quality Control – Every single garment is check by me then my husband, inside and out, to make sure that there are no lose threads, holes, sewing clips or anything else left in the garment and that I am happy it is safe for your baby or child to wear.
Thank you for Reading,
& The Bear, Updated November 2020